Has your flight been overbooked, cancelled or seriously delayed?
Airlines are required by law to inform you about your rights and explain how and where you can lodge a complaint.Ask at the handling desk or directly at the gate for written information about your rights, especially concerning compensation and assistance.This page contains some basic information for you.
European Commission, Directorate-General for Energy and Transport, Brussels:
Call on the number (freephone) indicated below. The office is open Monday to Friday from 9 a.m. to 6.30 p.m. (CET).
From Switzerland and outside the EU: (0032-2) 299 96 96From the EU: 00800 67 891 011