Services for passengers with reduced mobility
Zurich Airport offers support for passengers whose mobility is reduced due to disability or age.
This service is provided by Careport AG and is available free of charge to all passengers with reduced mobility. A member of the Careport team will accompany you from your arrival at the airport to your aircraft or vice-versa. Careport will also transport wheelchairs and ensure that guide dogs are handled correctly.
Preparing for your journey
Please request the necessary assistance when booking your flight. Please state the type of care you require so that the necessary preparations can be made.
Arrival and departure
Various parking options are available to passengers with reduced mobility. Assistance is also available for passengers arriving on public transport.
Departing & arriving
Upon arrival at the airport, proceed to a pick-up point in one of the check-in halls. Careport will collect you from here and accompany you through the security checks and onto the aircraft.
Airport Medical Center
- +41 43 816 60 00
- +41 43 816 56 26
Airport Medical Center Eye Clinic
Airport Medical Center, Eye Clinic Prime Center at Zurich Airport.
- +41 43 816 70 00
- +41 43 816 56 26
Taxi for Disabled Persons Zurich (BTZ)
- +41 44 444 22 11
Assistance Services, Careport
Services for passengers with reduced mobility at Zurich Airport
Zurich Airport offers assistance to disabled passengers and passengers with reduced mobility on their way at the airport.
The service is provided by our service provider careport AG and is available free of charge to all passengers with reduced mobility.
If you register as prescribed, careport accompanies and assists you on your way from the arrival at the airport to the aircraft and back from the aircraft to the arrival hall. careport assists you in checking in your luggage, at passport control, at customs and at security control as well as in receiving your luggage back.
careport also takes care of your special needs, such as the transport of your wheelchair or the appropriate handling of your assistance dog.
In order to make use of the assistance, please announce your demand when booking your flight, latest 48 hours prior to the scheduled departure time, to your travel agency or to your airline.
Porter Service, CGS Customer Ground Services
Registrations should be received 72 hours in advance. For registrations outside the deadline, or last-minute requests via a pick-up-point phone / counter, customers should expect a short wait.
For suggestions, praise, criticism or feedback on the service for passengers with reduced mobility, please use our feedback-form.