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11.03.2009

Zurich Airport is No. 1 in Europe

Zurich Airport took first place at the prestigious Airport Service Quality Awards. The survey result highlights the high standard of quality at Zurich Airport. Some 200,000 passengers worldwide take part in the survey every year.

Passengers greatly appreciate the outstanding standard of service at Zurich Airport, as demonstrated by the airport’s top ranking in the annual Airport Service Quality (ASQ) Awards. Zurich took first place, ahead of Southampton (UK) and Oporto (Portugal). In the category of international airports with 15 to 25 million passengers, Zurich is ranked number two, behind Taipei and ahead of San Diego.

Conducted by an independent body
Around 130 of the world’s most important airports took part in the ASQ Award survey which recognises the best airports in terms of service standard. The main reasons behind Zurich Airport’s outstanding rating include its pleasant atmosphere, high level of cleanliness, excellent transport connections and the friendliness and helpfulness of airport personnel. This is one of the most prestigious and important awards within the industry, since it is monitored by an independent body and can therefore be relied upon to be representative.

Thomas E. Kern, CEO of Unique (Flughafen Zürich AG) is delighted with these repeated first-place rankings: “Maintaining Zurich Airport's service quality at such a high level is a challenge. We owe this top position to all the airport personnel who are committed to delivering outstanding service, day in, day out.”

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